Accessibility

General Information

Physical accessibility

Gettint around the museum

Visual accessibility

Communication Accessibility in communication

Environmental features

Contact Information

General information

Visitor Information Desk

The Visitor Information Desk is located on the 1st floor, in the Museum lobby.

The counter is designed for accessibility, with a section at a maximum height of 85 cm and a clear knee space.

Staff wear red jackets or black shirts and carry personal identification for easy recognition.

Assistance dogs

Pets are not allowed, except for assistance dogs, which have full access.

Physical accessibility

Parking for people with reduced mobility

We offer:

2 parking spaces at the main entrance (Pujada de la Catedral, 12).
4 parking spaces in Plaça Sant Domènec, 130 meters from the main entrance.

Access to the Museum

The main entrance to the Museum has a staircase leading to the interior courtyard. From there, the lobby (1s floor) is accessible via an external elevator.

We are working to enable direct step-free access from the street.

The alternative access via Pere Rocabertí Street has been removed because it does not meet current accessibility standards.

Wheelchair loan

A wheelchair is available for temporary use. Request it at the Visitor Information Desk.

Accessible Bathrooms

There is an accessible bathroom on the 1st floor, next to the rest area. A key can be requested at the Visitor Information Desk.

Gettint around the museum

Permanent exhibition

The Art Museum occupies 5 floors and has 18 rooms.

72% of the exhibition space is wheelchair accessible.
Rooms that are not accessible, such as the Prison and monographic rooms, have architectural barriers that are difficult to modify due to their historic structure.

Temporary exhibition

Area 3 (2nd, 3rd, and 4th floors)

2nd Floor: Room 3.1 is accessible by elevator from the 1st-floor lobby. Rooms 3.2 and 3.3 are reached via 3 and 4-step stairs.
Floor 3: accessible by two flights of stairs of 8 steps each.
4th Floor: accessible via two flights of 8 steps each.

Area 2 (5th Floor)

Accessible by elevator or stairs from the 1st floor.

Doors and Passageways

All doors and passages have a minimum width of 80 cm.

Turning spaces allow a diameter of 150 cm for mobility and accessibility.

Visual accessibility

Tactile route and braille information

A tactile itinerary includes objects accessible by touch, featuring a selection of visual arts objects from different periods, styles, and materials. These objects have Braille labels and are located in rooms 5, 9, 12, and the monographic room m2.

Room 5 features a tactile experimentation table with Romanesque stone sculptures, Braille texts, and large-print labels.

Elevators

All elevators have control panels with Braille, raised numbers, and visually clear labels.

Lighting

Spaces are well lit with visual contrast between walls and floors.

In Rooms 3b and parts of Room 5, lighting is softer to preserve exhibited books. Informational signs are present.
The Prison (4th floor) also has reduced lighting.

Communication Accessibility in communication

Easy-to-read itinerary

We offer an easy-to-read summary of the Museum’s audio guide.

In each room, you will find stickers with a number and this pictogram to identify the points in the guide.

For questions, ask the Visitor Information staff at the entrance.

Signage

The route through the Museum is indicated with directional signage. Pictograms and service indicators are also provided.

Floor plan

At the public service point, you will find a color-coded map and an axonometric view to facilitate understanding of the space. The color codes correspond to the room number signage.

Includes a recommended route highlighting the most important works.

Resources for people with hearing impairments

The Museum has a magnetic loop system installed at the information desk. In addition, the exhibition tour is accompanied by a sign guide, with Catalan sign language and subtitles.

Environmental features of the equipment